75 support escalation engineer jobs found

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to...

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. As a Principal Engineer, you will be responsible for the operation of production environments, including systems and databases, supporting critical business operations for Japan’s governmental sovereign cloud environment. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability,...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. As a Site Reliability Engineer, you will be responsible for the operation of production environments, including systems and databases, supporting critical business operations for Singapore’s governmental sovereign cloud environment. You will be focused on automation and optimization of operations for multiple production environments. You will recommend new and novel...

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security’s mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success—guided by a deep commitment to diversity, inclusion, and innovation.    As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft’s top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement...

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security’s mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success—guided by a deep commitment to diversity, inclusion, and innovation.    As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft’s top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement...

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security’s mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success—guided by a deep commitment to diversity, inclusion, and innovation.    As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft’s top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement...

The Customer Experience Engineering (CxE) team is a foundational part of Microsoft Security’s mission to make the world a safer place. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success—guided by a deep commitment to diversity, inclusion, and innovation.    As a Senior Security Customer Experience Engineer, you will be responsible to directly own and resolve critical escalations raised by Microsoft’s top Security customers.  You will manage response to customer escalation requests via phone, email, or web, representing a 24x7x365 available Microsoft Security Engineering team. As a subject matter expert, you will routinely engage with feature teams, account teams, solution architects, and senior leadership to manage deeply technical customer issues that result in overall product design improvement...

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **About Digital Technology & The ServiceNow Security Office  ** We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.     We’re all about delivering delightful, secure...

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. **What you get to do in this role:** + Partner closely with APAC Solution Sales Director(s) on day to day operations of the business + Work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process. + Align corporate...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This...

**Job Description** At Oracle Cloud Infrastructure (OCI), we build the more intelligent future of cloud. OCI Sovereign Cloud is a team of smart, motivated, and diverse people that are focused on bringing the world's most important work to OCI. We build and operate our government, classified, and sovereign cloud regions to be reliable and high performance, just like our public cloud. Our customers and their mission are the center of what we do. We strive to improve our knowledge of the challenges our customers face which we use to enhance our cloud capabilities and work together to deliver their mission. We're looking for a Senior Technical Operations Engineer responsible for the operation of production environments, including systems and databases, supporting critical business operations. You will perform administration and analysis for multiple production environments and recommend new and novel solutions to improve availability, performance, and supportability. This...