Administration Assistant

We are looking to recruit 2 Administration Assistants on a Fixed Term 12 month Contract to work in our Administration Hub as follows:-

1 x 18.75 hrs based in Hampton Rd, Southport on a part-time basis Mon and Wed 9-5pm and 9am to 12:45pm on Tues.

1 x 30 hrs in Switch House (Mon-Thurs 9am-5pm). Previous applicants need not apply.

To provide an efficient and effective clerical service to the multi-disciplinary team consisting of school nurses and health visitors.

Act as first point of contact for all telephone enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

1. To provide an efficient and effective clerical service to the multi-disciplinary team.
2. Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
3. Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
4. Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.
5. Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
6. Ensure appropriate records are maintained as directed by Line Manager.
7. Contribute to the ordering of stationery supplies and associated procedures.
8. Contribute to the processing of all incoming and outgoing mail.
9. Participate in the provision of cover and support to colleagues as required.
10. Participate in the local induction process for new staff.
11. Participate in serious untoward incident investigations/reviews as required.
12. Support individual's equality, diversity and rights.
13. Participate in patient and public involvement activities.
14. Contribute towards service improvement initiatives to enhance quality of patient care.
15. Provide information and support to service users/carers as appropriate.
16. Contribute to the continued improvement and quality of the Administrative Support Service.
17. Recognise and respond appropriately to urgent and emergency situations.
18. Contribute to the effective and efficient use of resources.
19. Understand and adhere to Trust policies, procedures and guidelines.
20. Report any concern regarding patient care to line manager.
21. To undertake any other delegated duties as appropriate and commensurate with the post.

• Accountability
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Transparency and honesty
• Discreet
• Change oriented

• Typing/WP RSAII or equivalent or demonstrable experience
• ECDL
• NVQ2 Business Administration
• GCSE English grade AC or equivalent

• Experience of working in an office environment
• Knowledge of office procedures
• Familiar with Microsoft Office
• Audio Typing experience
• Experience of working within the NHS or related healthcare experience
• Experience of dealing with members of the public
• Knowledge of PowerPoint, Excel, Outlook
• Aware of Recovery Model
• Aware of children/vulnerable adults guidelines

• Good verbal and written communication skills
• Ability to work as a member of a team
• Ability to operate and maintain filing systems both manual and electronic
• Ability to develop effective interpersonal relationships with colleagues in the health care setting
• Ability to communicate effectively in a variety of settings
• Able to deal with sensitive issues with tact and diplomacy
• Able to present factual information and refer questions to others where appropriate

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.