Location: Melbourne, Australia
Sector: Retail
Salary: Competitive offering & employee benefits
About the Company My client is a leading hospitality brand known for delivering exceptional customer experiences in a community-centric atmosphere. With a strong presence across Australia, they operate venues that combine the best in sports entertainment, dining, and a welcoming environment. Innovation, industry-leading practices, and a focus on operational excellence are key to their continued growth. My client places a strong emphasis on fostering partnerships with their franchisees, ensuring that each venue achieves high performance and remains aligned with their values of quality service, efficiency, and customer satisfaction.
About the Role In this role, you will be responsible for overseeing the performance and compliance of both company-owned venues and franchisee operations. You will manage venue performance in line with budgeted targets, focusing on achieving key metrics. A critical part of the role involves conducting venue audits, reviewing financials, and coordinating local area marketing initiatives. You will be involved in training across staff and operational systems while driving innovation and efficiency in the daily management of each venue. Additionally, the role will involve overseeing new venue openings and managing staffing and recruitment processes. You will work closely with franchise partners and venue managers to maintain the highest standards of operation and customer service across all venues.
Skills & Expertise To succeed in this role, you ideally have a strong background in multi-site venue management across both franchised and company-owned venues, with experience in compliance, staff management, and financial oversight. You should be skilled in reviewing and managing performance data, including stocktake reports, labour costs, and sales figures. A keen eye for detail, particularly in the areas of operations and marketing initiatives, is essential. The role requires excellent communication skills and a proactive approach to problem-solving, alongside the ability to motivate and train staff.
How to Apply Click on the APPLY button or send your CV through to Alex Iaconelli at for a confidential discussion. If this role doesn't sound quite right for you but you are open to hearing about new opportunities, feel free to get in touch or jump on the website and sign up for job alerts!
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