Business Development Representative

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Apply locations Buderim, Sunshine Coast, QLD Urraween, Hervey Bay Noosaville, Queensland

Time type: Full time

Posted on: Posted 12 Days Ago

Job requisition id: R

At GenesisCare, we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Care to join the team?

GenesisCare has an exciting opportunity to join our team as a Referrer Engagement Representative based at our Buderim Clinic on a Full-Time basis.

The primary purpose of the role is to develop a CRM-driven approach towards referrer engagement at GenesisCare. Specifically, the Referrer Engagement Representative is responsible for developing, prioritising, and implementing key CRM strategies and contributing significantly to delivering the practice activity budget. Support activities include follow through on referrer contacts, tracking market trends and intelligence, reviewing key internal and external data sources, maintaining CRM tracker tools, and reporting on outcomes per initiative.

This role will support all the clinics located in your cluster (Buderim, Noosa, and Fraser Coast) and is most suited for someone residing on the Sunshine Coast.

More specifically, you will:

• Have a deep connection to purpose and empathic understanding of how our service improves the life outcomes for each patient co-hort.
• Understand the relevant referral care pathway for patients (including MDTs), in each disease indication and geography. Draw upon market research (existing or self-initiated) plus engage with and listen to referrers to develop an empathic understanding of their needs and preferences, and design effective engagement plans.
• Develop, prioritise, and implement key CRM strategies (acquire, develop, retain) according to referrer segments (e.g. volume, value, strategic value) and contribute significantly to delivering the practice activity budget.

• Together with the national team, and in line with the practice access and engagement plans; design, plan and manage effective collateral, manage and coordinate conferences and referrer engagement events, site open days and launches, major conference and educational forums, as required.
• Establish role as a valued partner and integral member of the practice management team and in conjunction with the General Manager, Doctors and Practice management team develop and deliver clear plans in the areas of access, marketing and referrer engagement to support and deliver the practice activity targets.

We're looking for someone who has:

• Tertiary qualifications in science, health related or business field is highly regarded.
• Great selling, presentation, interpersonal and communication skills to succeed in delivering results from relationships with customers.
• Strong existing relationships and knowledge of local catchment specialists, GPs, hospital management, and MDTs.
• Strong communication and interpersonal skills with demonstrated ability to successfully influence, negotiate and present at all levels in the organization, both by written reports and oral communication.
• Proven ability to build consultant level peer-to-peer relationships with clinicians and other healthcare professionals, particularly with surgeons and medical oncologists would be an advantage.
• Deep understanding of the radiation oncology environment including an ability to develop and implement innovative solutions that drive optimal outcomes for stakeholders.

Benefits of joining our team:

• Working with a vibrant team aligned with providing the best patient experience possible and outcomes.
• Close knit internal community.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
• Enhance your holistic wellbeing with our Full Circle wellbeing program.
• Learn and grow with our award-winning development programs.
• Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare:

By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story has grown into a passionate team of 2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.

Applications close: 7th of March, 2025.

GenesisCare is an Equal Opportunity Employer.

People centricity is at the heart of what we do, whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build a culture of care that is patient focused and performance driven. We are always improving, designing new and higher standards for clinical excellence and patient satisfaction. Across our network, we employ talented and passionate health care and business professionals to ensure we deliver on our patient promise. Join us at GenesisCare.