Cartel Concierge / Front Desk Customer Service - Springwood At Fitness Cartel Australia, we're more than a gym - we're an exciting and fast-growing brand with plans to expand from 14 to 60+ clubs by 2029. Join our team driving the opening of a Brand New Club in Springwood! Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role: In this highly important role, you'll be the first face our members see when they enter the Club. Whatever a potential or existing member needs, you will assist them with your heartfelt professional service, providing every person who walks through the doors with electric experiences with every interaction. This is a diverse role that will have you switching from greeting members personally to answering the phones, making protein shakes, and selling our retail products on the shelves. You'll be employed a few weeks before we open, provided with thorough training, and conduct training shifts at other locations to gain experience.
Key Responsibilities:
- Greet everyone and serve customers at both the front desk and café.
- Answer calls, handle queries, and listen to complaints, directing the member to the relevant manager if necessary.
- Utilise the computer and our various software systems to look up member details, create access key tags, process purchases, and assist members with booking classes.
- Assist parents with booking their kids into Kid's Cartel where needed.
- Learn about our supplement and apparel range to execute supplement and apparel sales to members.
- Maintain venue cleanliness, ensuring the reception/café area is always neat and tidy, the supplement shelves are stocked sufficiently, and the apparel is precisely displayed.
- Perform opening and closing duties in a timely manner.
- Follow directions, prioritise, and complete tasks in a timely manner.
- Perform other related duties.
What you'll need to succeed: - Previous customer service experience with excellent communication skills.
- A 'can do' attitude with a thirst for learning and ambition for growth.
- A passion for health and fitness and eagerness to work in the industry.
- Be reliable, proactive, punctual, professional, and well-presented.
- Have a strong work ethic.
- Show initiative, be highly motivated, and an adaptable team player, with the ability to multitask.
- Computer literacy and ability to learn new systems.
- Communicate and uphold policies and procedures of the business to customers and staff.
- Hold a current First Aid and CPR Certificates (or willing to attain).
- Have flexibility to work hours suitable for the operations of a gym (Shift schedules are provided in advance).
- Have Australian working rights.
What we'll offer you in return: - A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
- Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
- FREE gym membership to all Fitness Cartel locations.
- Access to Merse Wellness Spas at discounted rates.
- Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply: Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait-apply today!
Note: Only candidates meeting our selection criteria will be contacted. No agencies please!
About us Fitness Cartel, where our relentless pursuit to be the best version of yourself isn't just a motto-it's a way of life. With an ambitious expansion plan to open 60 health clubs by 2029, we're on a mission to provide the best facilities, customer service, and atmosphere in the industry. Our clubs offer a vast range of services, including Reformer Pilates, a comprehensive weight zone, a dedicated cardio zone, and cycle studios, ensuring a holistic fitness experience. We cater to a diverse community, from fitness enthusiasts to families, offering child-minding services to support parents on their fitness journey. Whether you're a fitness professional looking to advance your career or someone passionate about starting their fitness journey, Fitness Cartel welcomes you to be part of our growing family.
