Client Services Expert

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Department: AR Customer Services Ops Business Owners

Division: Australia Retail

Location: Melbourne

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Client Service Expert (CSE) in our Client Value Teams (CVTs), you'll play a key role in helping to deliver improved servicing outcomes for ANZ's Private Bank (PB) Clients. Working collaboratively and partnering with PB Frontline, CSEs will use their expertise and knowledge to prioritise and complete client requests effectively, resolve blockers and deliver a seamless client experience.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Flexible across Australia
Work Hours: Full Time

To grow and be successful in this role, you will ideally bring the following:

1. Broad understanding of the Private Bank service offering and client needs
2. The ability to work effectively with others and to balance your own priorities with those of the broader team
3. Operations knowledge and practical experience in completing servicing requests
4. Knowledge of workflow systems such as Workware and Pega Orchestrator (ASW2)
5. Ability to problem solve effectively, leveraging tools, skills and relationships as needed to get the right client outcome while meeting policy and process requirements
6. Excellent communication skills and the confidence to share ideas and feedback with colleagues

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit . You can apply for this role by visiting ANZ Careers and searching for reference number 87589.