The Customer Experience Officer provides the highest level of frontline customer service to the community and performs administrative tasks to ensure effective business processes. The Customer Experience Officer position is responsible for positively representing Council's brand and improving relationships with the community via a range of face-to-face and online channels.
About Muswellbrook
Muswellbrook Shire Council is a progressive local government area, located under two hours from Newcastle and Tamworth and three hours from Sydney, in the beautiful Upper Hunter Valley.
The Shire has a long history in energy generation and is one of the largest coal mining areas in Australia. As we move towards a Net Zero economy, we are at the centre of renewable energy transition and innovation.
Working at Muswellbrook Shire Council, you will be part of driving change to create a bright and prosperous future for our community, in a location which has plentiful opportunities and an enviable lifestyle.
It is a great place to grow your career and be part of something bigger - we have space for you.
About you
- Certificate III Business Administration or other equivalent qualifications or experience.
- Advanced competence in the use of Microsoft Office Software.
- Class C Drivers Licence.
- Demonstrated experience and/or capability to deliver the Job Specific Key Accountabilities (outlined in the Position Description).
- Demonstrated Fundamental Level key capabilities as defined in the Key Capabilities Table (outlined in the Position Description).
- Previous experience in using Civica's Authority System (desirable).
We offer
- Permanent Part Time, 21 hours per week, with a salary from $36,464 to $39,347 per year (depending on qualifications, skills and experience) plus 11.5% superannuation.
- Casual with an hourly rate from $41.7400 to $45.0404 (inclusive of casual loading) (depending on qualifications, skills and experience), plus 11.5% superannuation.
- Training Courses + Professional Development
- 40% discount on yearly Aquatic and Fitness Centre membership for staff and families at local facility (conditions apply)
- Access to EAP program for employees and their immediate family
Further information and to apply
For more information on this position, please refer to the attached Position Description, Council's Careers website or contact the hiring manager Kim Morris, Customer Experience Team Leader on . For more information regarding the application process please contact Human Resources on .
If you have a disability and need to request any adjustments to assist with the application process, or to discuss workplace adjustments you may require, please contact Human Resources.
To apply:
- Complete the application form below, including providing responses to the mandatory questions required. Please keep your responses concise. An unfinished application cannot be retrieved to finish at a later date.
- Attach your Covering Letter and Resume where indicated.
- You will receive an email confirming that your application has been submitted.
- All correspondence will be via the e-mail you have provided in your application.
- Applications close on Tuesday 11 March 2025 at 11:59pm.
- It is anticipated that interviews for this position will be conducted on Wednesday 19 March 2025.
