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Director, Personal Lines

Job Posted 3/7/2025
Deland, Gibson Insurance Associates Inc.
Worcester, MA 01601
Category Management
Full-Time
Job Description
Director, Personal Lines Classification: Salary-Exempt Location : Wellesley, Worcester, or Franklin, MA Job Type: Full Time, 40 hours/week Deland, Gibson is looking for a Director of Personal Lines to join our team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service. What you'll do:
  • Manage Personal Lines Department across multiple locations
  • Develop and maintain departmental workflows and procedures
  • Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
  • Assist Supervisors with the mentorship and development of Client Advocates and Account Managers
  • Drive agency goals and performance objectives
  • Continuously work to improve the client service experience and deliver excellent customer service
  • Review and prepare monthly reports to determine progress in achieving department objectives
  • Work to maintain strong relationships with carriers and customers
  • Bolster productivity and positive work environment of department
  • Provide regular training for optimum use of agency management system and carrier websites
  • Participate in annual evaluations for staff
  • Participate in the interviewing, hiring, and training of new staff members
  • Account Management when required
  • Other duties as assigned
What you'll need :
  • Bachelor's Degree
  • Minimum 5-years' experience in a leadership role in Personal Lines
  • MA P & C License
  • Proficiency in Microsoft Office Suite
  • Proficiency with Applied Epic strongly preferred
  • Strong leadership, interpersonal and organizational skills
  • Ability to communicate effectively with all levels of the agency
  • Self-motivation and accountability to get the job done
  • Exceptional problem-solving and customer service skills
What We Offer:
  • Collaborative work environment
  • Work-Life Balance
  • Comprehensive time-off package including paid vacation, holidays, sick and PTO
  • Health Insurance, Dental, Vision, 401K and more
  • Opportunity for continuing education, subsidized by DG
Deland Gibson Core Values:
  • We Work with Urgency
  • We show Compassion
  • We are Life-Long Learners
  • We Have Grit
  • We Innovate
About Deland, Gibson: Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.

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