Family Violence Crisis Specialist - Intake & Assessment

Posted: 03/03/2025

Closing Date: 04/04/2025

Job Type: Permanent - Part Time

Location: Melbourne, Victoria

Job Category: Voluntary, Charity & Social Work

Safe Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

THE ROLE

We are looking for Part Time (0.6FTE) Family Violence Crisis Specialists to join our growing team!

The Family Violence Crisis Specialist - Intake & Assessment will work as part of the Victorian state-wide Family Violence service, providing a specialist first response to victim-survivors seeking safety from family violence. The FVCS role provides telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence.

PAY LEVEL: SCHADS Level 5 - Pay Point 1 ($49.28)
CONTRACT TYPE: Permanent, Part Time (0.6 FTE)
SHIFTS: Morning, afternoon and evening shifts available, preference for candidates who can work 3:00PM to 11:00PM shift.

KEY RESPONSIBILITIES

Service Delivery

• Provision of information, advice, and consultation, and where appropriate referral for victim survivors, their family members or service providers.
• Provision of telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence.
• Respond to victim survivors through the Safe Steps' webchat service and respond by email.
• Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors.
• Contribute to project and other activities designed to improve the statewide family violence crisis response service.

Professional Development and Continuous Improvement

• Maintain and develop theoretical knowledge and practice wisdom in (family/domestic violence, feminist theory, intersectional and trauma informed practice) and meet core values and behaviours of Safe Steps.
• Demonstrate a commitment to reflective practice, professional debriefing, and supervision.

• Bachelor of Social Work or an equivalent qualification, or a willingness to work towards an equivalent qualification.
• Demonstrated experience within the specialist family violence sector or working with those who have been impacted by domestic, family and sexual violence (telephone counselling advantageous).
• Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start.
• Understanding of state-based legislation as it pertains to family violence, privacy and child protection legislation relevant to service delivery.
• Demonstrated ability to work in a challenging and demanding environment, including working within agreed timeline parameters.
• Willingness to obtain a Working with Children Check and National Police Check.

KEY SELECTION CRITERIA - Other

• Well-developed oral and written communication skills including ability to communicate effectively with a diverse range of cultural and social groups.
• Ability to remain calm under pressure, with a flexible and positive approach. High level of resilience and self-care practices in place.
• Willingness to commit to the living expression of Safe Steps values; integrity, diversity and empowerment.

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safe Steps Jobs Portal unless another accessible method has been discussed.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences. While we reserve the right to exercise Equal Opportunity Exemptions in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.