About Us
We are a leading global financial technology company based in Sydney. Established in 2014, the RZ Group has managed over $5 billion in payment transaction volume across 100+ currencies in over 85 countries.
With an extensive network of global financial and banking partners combined with the latest cutting-edge financial technology, we are able to facilitate swift, secure, and cost-effective payments seamlessly for customers all around the globe.
2025 will be a crucial year for us. We understand the importance of attracting and retaining talent, so we have onboarded new HR and Operations team members to foster a positive work culture. We are calling you to contribute to our success and grow with us!
Note: As we service clients on a global scale, this role is required to cover international timezones, including night shifts.
Responsibilities
- Client onboarding: Facilitate a smooth onboarding process for new clients.
- Customer Support: Address client inquiries and issues promptly via email, phone, and chat, providing solutions and guidance to enhance their experience.
- Relationship management: Use your interpersonal skills to build and maintain relationships with prospective and existing customers.
- Feedback Loop: Gather client feedback and insights, collaborating with internal teams to improve products and services based on customer needs.
- Documentation: Maintain detailed and high level of accuracy records in our trading system.
- Collaboration: Work closely with other teams to align customer feedback with company goals and initiatives.
Requirements
- Degree holder in any discipline, bachelor's degree in finance, economics or a related field.
- Previous experience in customer success or a similar role within the financial services or fintech industry is highly regarded.
- Strong knowledge of foreign exchange markets and payment solutions.
- Excellent communication and interpersonal skills.
- Customer-centric, hardworking, detail-oriented with a can-do attitude.
- Proficiency in MS Office (Word, Excel, Outlook).
- Bilingual in English and Mandarin.
This is an entry-level role, so we are open to seeing graduate candidates as long as you have a keen interest in the finance services industry. In return, we will offer you monthly team building events, birthday leave, and a competitive package including a bi-annual performance bonus.
