Description Work in a friendly team environment surrounded by cats and dogs!
If you are a customer-focused pet lover, with 2-3 years of recent reception/administration experience and excellent attention to detail, we want to hear from you!
About Us
We are the pet lover's choice! Hanrob are passionate pet people and we strive to deliver health, happiness, and improved wellbeing to Australian pet families. From humble beginnings at our flagship pet hotel in Heathcote, NSW, we are now the leading professional in the pet service industry.
Our strong and proud history has enabled the acquisition of eight pet hotels which offer pet boarding, dog training, and doggy day-care. In addition, we offer specialised services in animal transportation; leading the change in animal movements, and vocational education; inspiring the future of professional pet careers through Hanrob College.
With 40 years of experience and over 250 powerful pet loving staff, we are making leaps and bounds in the pet industry as we continue to lead the future of pet services in Australia.
About the Role
We are looking for an experienced and dedicated Receptionist to provide excellent customer service to our clients and their fur-babies at our Duffys Forest Pet Hotel in Sydney's North.
This PERMANENT FULL-TIME role works 38 hours per week, Monday to Friday, between the hours of 7am and 6pm. Must be available to work some weekends, school holidays, and peak periods including Easter and Christmas.
This role ensures customers feel nurtured and confident in our ability to care for their furry family members, and will provide administration & reservations services to pet owners, as well as support to our Pet Care team. In this role you will be responsible for:
- Delivering a 5-star experience when welcoming pets & their owners into the Pet Hotel.
- Checking our furry guests in and out and taking accurate notes of their individual/special requests.
- Managing the phones to take bookings and answer telephone enquiries.
- Driving retail and add-on sales using your knowledge of the best products and services to suit each individual pet/owner's needs.
- Coordinating front-of-house reception and general administration duties, including data entry & processing payments.
- Providing excellent customer service and continually looking for ways to improve the customer experience.
- Maintaining high-quality guest services, including keeping owners up-to-date during their pet's stay.
About You
To be successful in this role, you will be an administration/customer service professional who has:
- A bubbly personality and genuine love and affection for cats & dogs.
- 3 years' reception, administration, or customer service experience, preferably in the petcare, veterinary, travel/airline/tourism, or professional services industries.
- Accurate administrative skills and EXCEPTIONAL attention to detail.
- The motivation to deliver amazing experiences to our customers.
- Excellent communication skills and a professional phone manner.
- The desire and skill to achieve positive outcomes for both customers and fellow team members.
- The ability to work calmly in a fast-paced environment by using well-developed time management and organisational skills.
- A process-oriented approach and experience complying with Reception/Customer Service procedures.
- Demonstrated experience with Microsoft Office, and can easily adapt to new systems such as financial & reservations platforms.
- A positive attitude, with proven experience helping teammates so that the whole team succeeds.
Additionally you will:
- Be available to work during School Holidays, long weekends, and the busy Easter and Christmas holidays.
- Be committed to working safely, and following Standard Operating Procedures.
- Hold a NSW drivers licence and have your own car to get to and from work (public transport is limited during our operating hours).
- Have unrestricted work rights in Australia.
The Benefits
- Work with animals every day!
- Free onsite parking.
- Full training and support in a friendly team environment.
- Annual Leave and Sick Leave entitlements.
- Employee Appreciation Events.
- Employee Assistance Program (EAP).
- Employee discounts on a range of Hanrob products and services including free boarding for your pets when you're on annual leave!
IMPORTANT: This is an active and physical role working across the Pet Hotel. In addition to being seated for reception and administrative work and using a computer and telephone, the incumbent will be required to work in close proximity to cats and dogs, and on their feet for portions of their day. They must be able to sit for prolonged periods to use a computer, as well as stand, walk, lift, carry, push, pull, bend, crouch, kneel, squat, reach, stretch, and restrain animals (up to 50kg) on leads, communicate, speak, and interact with customers, internal and external stakeholders, and members of the public in person, over the phone, and online in order to perform the inherent requirements of the role.
If you are energetic, customer-focused, and want to work with a friendly, hardworking team of like-minded animal-lovers, click APPLY now and submit your cover letter telling us why you're our next Reception Superstar as well as an up-to-date Resume.
Role Type Pay Rate 54999 AUD - 58000 AUD (Annum)
