Job ID: Amazon Commercial Services Pty Ltd - F47
As the Content Manager for Learning & Talent Development (L&TD) for AU Delivery Services org, you will be responsible for developing, managing, and maintaining learning content across multiple platforms. This role combines strategic content planning with hands-on content development to support our learning initiatives across AU Delivery Services. You will work closely with Learning Coordinators, Operations teams, and WW stakeholders to ensure high-quality, consistent learning materials that drive operational excellence.
Key Job Responsibilities - Content Strategy & Development
- Design and implement content strategy aligned with learning objectives
- Create and maintain standardized templates and style guides
- Develop multi-modal learning content (written, video, interactive)
- Ensure content accessibility and compliance with standards - Project Management
- Manage content development lifecycle from conception to deployment
- Establish and maintain content calendar and priorities
- Track content performance metrics
- Lead content review and approval processes - Stakeholder Management
- Collaborate with SMEs to capture and translate technical knowledge
- Partner with Operations teams to ensure content relevancy
- Maintain regular communication with key stakeholders
- Facilitate content review sessions and feedback incorporation
BASIC QUALIFICATIONS - Bachelor's degree in Communications, Education, or related field
- 5+ years experience in content management or instructional design
- Proven track record of managing complex content projects
- Strong proficiency in learning management systems
- Excellence in written and verbal communication
PREFERRED QUALIFICATIONS - Master's degree in related field
- Experience with multimedia content creation tools
- Knowledge of adult learning principles
- Experience in warehouse/logistics environment
- Project management certification
