Ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks.
Purpose / Objective Reception Volunteers work as part of a team as the first contact for clients, supporters, and members of the community. The role involves ensuring a smooth flow of front-of-house, managing the front desk, assisting clients and staff with administrative tasks, and responding to a range of enquiries and referrals.
Commitment Period: Minimum 6 months - but the position is ongoing.
Days and hours required per week: Fridays, 4 hours between 9 am-5 pm.
Duties & Responsibilities - Warmly welcome all individuals to the Centre as the first point of contact and direct them to the appropriate person/program area.
- Respond, navigate, and direct enquiries received via telephone or in-person at the front desk to the right person/program area.
- Ensure safety practices are followed at the reception; signing in/out, log book, etc.
- Effectively communicate with clients from a range of backgrounds and English-speaking levels, and address their enquiries.
- Obtain basic details, information, and documentation from clients to process a clear referral for services.
- General office maintenance and coordination, e.g., ensuring reception and front-of-house are tidy, restocking stationery, replenishing printing paper, etc.
- General administration tasks to support clients and workers; printing, scanning, mail distribution.
- Basic housekeeping when required.
Selection Criteria - Experience in working with people from various backgrounds and/or cultures.
- Experience in administration, reception, or customer service.
- Intermediate computer skills (ability to use Gmail, Google Docs, etc. an advantage).
- Ability to work collaboratively with other staff and volunteers.
- Flexibility and willingness to take on extra tasks as appropriate.
- Ability to adhere to policies in relation to code of conduct, boundaries, and confidentiality.
General Conditions All ASC staff and volunteers are required to:
- Adhere to ASC's vision, purpose, and values.
- Act at all times in accordance with ASC's Code of Conduct and Child Protection Policies.
- Undertake a NSW Working with Children Check prior to commencement and ensure it is up-to-date.
- Comply with Work, Health and Safety systems.
- Comply with Incident Management Procedures and emergency protocols.
- Demonstrate respectful and welcoming behaviour with all people at ASC in culturally appropriate ways.
- Support a child-safe organisation by undertaking screening for suitability to work with children and vulnerable people and to comply with relevant state/territory legislative requirements.
Apply For Job
