We are seeking a Chat Support Representative to provide top-tier customer service through live chat support. This role involves assisting customers with inquiries, troubleshooting issues, and offering solutions in a remote, work-from-home environment.
Key Responsibilities:
• Respond to customer live chat inquiries in a professional and timely manner.
• Troubleshoot and resolve customer issues, ensuring satisfaction and a positive experience.
• Assist with order processing, account management, and product or service inquiries.
• Maintain accurate records of customer interactions in CRM software.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Provide feedback to management to improve the customer support process.
• Meet daily and weekly performance KPIs and metrics.
Requirements:
• Previous experience in customer service, call center, or chat support is preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using CRM software and other customer support tools.
• Must have reliable internet connection and a quiet workspace for remote work.
• Ability to work independently and as part of a team.
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