Join our Enterprise Service Management team and contribute to increasing the availability of our products and services and reducing technology disruption risk. Problem Management plays a key role in driving preventative actions to reduce the likelihood or impact of incidents and recurrence. The integrity and resilience of our services are critical to ensure they are 'always on' for Macquarie's businesses.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play? As a Technology Problem Manager, you will be part of a talented global team responsible for lowering technology disruption risk. You will use your strong risk-culture mindset and analytical skills to drive root cause analysis, uncover thematic and trends, oversee preventative and corrective actions from lessons learned, and demonstrate progress on improvements. Finally, you will harness the power of data and AI to proactively identify areas to improve system/service stability, reliability, and performance, leading to increased customer satisfaction.
What you offer - 10+ years related experience working in large, global, technology functions in the Financial Industry.
- Demonstrable experience in problem management and incident management.
- Strong technical background with a deep proficiency of IT infrastructure and application development.
- Ability to research root causes of incidents, find solutions to problems, coordinating with technical experts.
- Previous experience in incident data to identify trends and potential problems before they escalate.
- Inquisitive mindset to seek opportunities to improve actual or potential system failures by addressing underlying problems.
- Experience of creating improvement plans in collaboration with other ITSM processes to enhance quality.
- Experience in leading the coordination of responses to priority technology incidents, ensuring timely resolutions and communication with all stakeholders.
- Previous experience in conducting comprehensive post-incident reviews, documenting lessons learned and driving continuous improvement through a strong risk lens.
- Experience with DevOps, Atlassian suite, ServiceNow, BMC Helix and Grafana.
We love hearing from anyone inspired to build a better future with us. If you're excited about the role or working at Macquarie, we encourage you to apply.
About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.
Benefits Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- Hybrid and flexible working arrangements.
- One wellbeing leave day per year and up to five additional days leave based on length of service.
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent.
- Paid volunteer leave and donation matching.
- Range of benefits to support your physical, psychological and financial wellbeing.
- Access to a wide range of learning and development opportunities.
Our commitment to diversity, equity and inclusion We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.
