- Work for a market leader in Roadside, Towing, & Transport solutions
- Great Facilities on site and convenient location in Noble Park
About US:
Nationwide Group (NWG) is the largest provider of emergency roadside assistance, towing and transport and storage solutions in Australia. As a subsidiary of RACV, we are a trusted partner of government bodies, law enforcement and road authorities, and Australian automotive clubs.
About the Role:
We are looking for a dedicated individual to support, mentor, and lead our Tow Truck Operators (TTOs) through strategic partnerships. This role is key to optimising operational efficiency, meeting customer demand, achieving KPIs, fulfilling contractual obligations, and driving business growth, all while maintaining the highest standards of customer service.
Responsibilities will also include:
- Lead, mentor, and manage Tow Truck Operators, to ensure efficient operations and meet business and customer goals.
- Develop and maintain strategic partnerships with contractors, ensuring a balance between customer expectations and cost management to maximise profitability.
- Provide leadership in the training, development, and support of national towing, transport, and roadside patrol teams, ensuring compliance with Safe Work Procedures and customer KPIs.
- Ensure that the team operates in line with national standards for service delivery, ensuring safe, reliable, and high-quality assistance.
- Collaborate with other functions within the business, such as CSDC, to enhance service delivery and operational efficiency.
- Monitor and report on service performance, identifying areas for improvement and implementing solutions to enhance customer satisfaction and operational outcomes.
Key Requirements:
- Proven experience in a management role within the towing, roadside assistance, or fleet services industry.
- Strong leadership and mentoring skills, with a demonstrated ability to manage teams effectively.
- In-depth knowledge of service delivery operations, customer KPIs, and safety standards.
- Experience in managing relationships and working with contractors.
- Excellent communication and problem-solving skills.
- Ability to balance business objectives with customer satisfaction and quality service.
- Ability to work collaboratively with internal teams and external stakeholders.
Why work with Nationwide Group:
There are many advantages to working with Nationwide Group. Apart from working with a cohesive, friendly and supportive team, we offer:
- An employee benefits program, which includes roadside assistance membership, insurance and accommodation discounts.
- Employee assistance program.
- Flexible working arrangements.
How to apply:
Interested? To APPLY, please submit your resume and cover letter (.docx or .pdf formats accepted only).
No recruitment agencies please.
Please note only shortlisted candidates will be contacted.
About Nationwide Group Nationwide Group is the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia. Over 600 Nationwide representatives provide services in Victoria, New South Wales, Queensland and Western Australia. We are proud to keep Australia moving. We're here to deliver Australia's most trusted roadside and transport solutions.
We believe in:
- Innovation - seek to create a better way.
- Accountability - own it, see it through.
- Courage - challenge yourself and others to grow.
