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Implementation Specialist Apply locations Melbourne Office time type Full time posted on Posted 5 Days Ago job requisition id JR101119
First Things First - What We Can Offer You
- Free daily breakfast and lunch provided
- Flexible working arrangements
- Monthly RDO (Full time employees)
- Ground-breaking parental leave program
- Up to 4 weeks' annual "Work from Anywhere" benefit
- Opportunities for growth, development and career progression
- Fun team camaraderie and events
- Paid volunteer leave days
- Public holiday exchange
- Casual dress
- Team social activities
- Free car parking
- And a range of other fantastic benefits!
The Job
The Implementation Specialist is responsible for providing client onboarding and retention initiatives, which may include training for standard workflows or data and design services.
What You'll Do
- Train traditional customer workflows, enabling customers to adopt our products in their business.
- Provide data & design services to customers such as creating reports or output documents.
- Assist senior staff by working collaboratively to provide training or data & design services to new or expansion clients.
- Tackle moderately challenging problems where analysis of situations or data requires a review of a variety of factors.
- Develop and maintain product knowledge, including staying up to date with recent product releases.
- Leverage intermediate business acumen and industry insights to provide effective outcomes for customers.
- Contribute to customer outreach campaigns and facilitate feature-based workshops or group learning as required.
- Facilitate training sessions using a variety of online or face-to-face formats. This may require travel.
What You'll Bring
- 18 months experience in a software training role or similar
- Understanding of business processes and workflows.
- A professional and consultative approach.
- The ability to prioritise, meet deadlines and deliver rapid outcomes.
- Confidence to adapt and learn new programs, and systems.
- Knowledge of accounting packages such as Sage, Xero, QuickBooks.
- Knowledge of or experience in the trades.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
- We Are One Team
- We Are Customer Centric
- We Are Growth Minded
- We Are Accountable
- We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support cultural diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.
Visit to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
Please note, no agencies will be accepted in the recruitment of this role.
