Company Description Why work for Accor?
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Job Description - Develops a training strategy for the hotel.
- Plans orientation trainings and delivers these training according to the plans.
- Supervises the development of the Annual Training Plan.
- Conducts follow-up studies of all completed training to evaluate and measure results.
- Modifies programs as needed.
- Develops effective training materials utilizing a variety of media.
- Develops trainer development programs and coaches others involved in training efforts, providing effective growth and development opportunities.
- Displays leadership in guest hospitality and creates a positive atmosphere for guest relations.
- Observes service behaviours of associates and provides feedback to individuals and/or managers.
- Monitors enrolment and attendance at training.
- Reviews comment cards and guest satisfaction results to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Develops and monitors spending against the departmental budget.
- Exemplifies the desired Rixos culture.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Evaluates the trainer's performance and effectiveness of training programs and provides recommendations for improvement.
- Researches new technologies and methodologies in workplace learning and presents this research.
- Stays up to date with developments in training by reading relevant journals, going to meetings, and attending relevant courses.
- Helps line managers and trainers solve specific training problems, either on a one-to-one basis or in groups.
- Manages the delivery of training and development programs.
- Conducts appraisals for the talent development team.
- Ensures statutory training requirements are met.
- Prepares development plans for subordinates.
- Designs, develops, and produces managerial training materials and hand-outs.
- Observes employees' performance improvement.
- Is present during operation to ensure that the quality of service provided is in parallel with the hotel service standards.
- Predicts that all activities and purchased equipment may create disease for the environment, joins activities organized to protect biological diversity, shares responsibilities, and increases environmental knowledge, carrying out necessary trainings.
- Implements necessary warnings and departmental trainings to save energy inside the facility and carries on implementing decisions for energy saving.
- Implements responsibilities to eliminate and collect waste properly, reduce environmental pollution, and lead staff.
- Ensures safe carrying, storing, and using of chemicals.
- Carries out all responsibilities related to the quality management and food safety management systems implemented at the facilities.
- Carries out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications - Education: Bachelor Degree in related field
- Experience: At least 3 years of experience at the managerial level
- Foreign Language: Outstanding level of English
- Courses and Training: Prior attendance in courses and seminars in the field.
- Computer Literacy: Excellent computer skills
- Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.
